Effective Date: 25-Jun-2025
LocalProFix.com (“we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect information you may provide when interacting with our website or calling our toll-free number to connect with qualified, licensed appliance repair contractors.
1. Who We Are
Our website address is: https://localprofix.com. We operate as a platform connecting users via toll-free phone calls to a network of licensed appliance contractors. By using our site or calling the number displayed, you consent to this privacy policy.
This site is a free service to assist homeowners in connecting with local service contractors. All contractors are independent and this site does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on this site.
2. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help prevent spam.
An anonymized string from your email address may be provided to the Gravatar service (see https://automattic.com/privacy/). After your comment is approved, your profile picture may be visible publicly in the context of your comment.
3. Media
If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS), as others can download and extract this information.
4. Cookies
We use cookies to improve user experience. These include:
- Comment cookies: Save your name, email, and website for future comments (expire after 1 year).
- Login cookies (for admin users): Store login/session data (expire after 2 days to 2 weeks).
- Post cookies: Save the post ID when editing (expire after 1 day).
These cookies do not store sensitive personal information.
5. Embedded Content from Other Websites
Articles on our site may include embedded content (e.g., videos or maps). Embedded content behaves as if you visited the other website directly and may collect data, use cookies, and track your interaction if you’re logged in to that third-party service.
6. Who We Share Your Data With
If you call the toll-free number listed on our site, your call may be routed through a third-party call network or tracking service that connects you to a licensed contractor in your area. These providers may log:
- Your phone number
- Time and duration of your call
- Call recordings (for quality and compliance)
If you request a password reset via the site (if applicable), your IP address will be included in the reset email.
7. How Long We Retain Your Data
- Comments: Retained indefinitely, including metadata.
- User accounts (if applicable): Personal information is stored in user profiles, editable by users and admins.
- Call data: Duration, number dialed, and call recordings may be retained by our call partners per their own compliance policies.
8. What Rights You Have Over Your Data
You may request:
- A copy of the personal data we hold about you.
- That we delete any personal data, excluding what we must retain for legal, administrative, or security purposes.
To make a request, contact us using the information below.
9. Where Your Data Is Sent
Comments are checked via automated spam detection services. Calls placed to the toll-free number may be routed and logged by third-party call networks for tracking and quality assurance.
10. Call Tracking and Consent
By calling the toll-free number displayed on LocalProFix.com, you:
- Acknowledge that your call may be recorded for quality assurance.
- Agree to be connected to a third-party network of licensed appliance repair professionals.
- Consent to having your phone number and call metadata shared with our call routing and tracking partners.
11. Changes to This Policy
We may revise this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.”
12. Location Data Collection
1. What We Collect
When you visit our website, we may collect approximate location data (city/region) through:
- IP address analysis (to determine your nearest service area)
- Browser geolocation (only with your explicit consent, via pop-up prompt)
- UTM parameters (if you clicked a location-targeted ad)
2. Why We Use It
To provide you with:
✓ Accurate service availability in your area
✓ Localized content/pricing (where applicable)
✓ Compliance with regional regulations
3. Data Handling
- Location data is not stored unless you submit a contact form.
- We never sell or share precise location data with third parties.
- IP addresses are anonymized where possible.
4. Your Control
- Deny browser geolocation via your browser settings.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is used, contact us at:
Email: help@localprofix.com
Mailing Address: Local Pro Fix, 8345 NW 66 ST #F7217, MIAMI, FL 33166-2696